Question 1

How are shipping rates calculated?

Accepted Answer

Rates are based on the greater of actual and volumetric weight, the origin and destination, and the service you choose. Use the Check Rates tool for an instant estimate.

Question 2

How do I track my shipment?

Accepted Answer

Enter your AWB / tracking number on the Tracking page to see real-time status and location updates for your shipment.

Question 3

What items are prohibited or restricted?

Accepted Answer

Prohibited items include currency, precious metals, flammable goods, and contraband. Some items such as lithium batteries and liquids are restricted and require declarations. See our Services page for the full list.

Question 4

Do you support Amazon FBA prep?

Accepted Answer

Yes. We label, poly-bag, and carton your inventory to Amazon's exact FBA requirements, so shipments are accepted at the fulfilment centre without delays. We can also split shipments across multiple FBA warehouses as required by Amazon's inventory placement rules.

Question 5

Can you integrate with my Shopify or eBay store?

Accepted Answer

Yes. We connect directly with Amazon, eBay, and Shopify so new orders flow into our fulfilment system automatically — no manual uploads. Once connected, orders are picked, packed, and dispatched without you needing to touch each one individually.

Question 6

How does returns management work for online sellers?

Accepted Answer

We handle reverse logistics end-to-end — receiving returned items, inspecting condition, and restocking sellable inventory back into your pool automatically. You get visibility into every return through your dashboard, so restocking or refund decisions are never a guessing game.

Question 7

How quickly can you fulfil e-commerce orders?

Accepted Answer

Orders placed through connected marketplaces are typically picked, packed, and dispatched the same day from our fulfilment centres, ahead of most marketplace cut-off windows. You and your customers get tracking details automatically as soon as a parcel ships.

E-commerce Shipping

For online sellers, we pick, pack and ship your orders worldwide with tracking your buyers can follow.

What's included

Marketplace integrations

Pick, pack & ship

Buyer-facing tracking

Returns management

Other services

Express Shipping

International Shipping

Drop Shipping

Frequently asked questions

Ready to start shipping?