Question 1

How long does international shipping take?

Accepted Answer

Express shipments to the USA, UK, and Canada typically arrive in 3–5 business days. Ocean freight for bulk cargo takes longer depending on the destination and service level.

Question 2

How are shipping rates calculated?

Accepted Answer

Rates are based on the greater of actual and volumetric weight, the origin and destination, and the service you choose. Use the Check Rates tool for an instant estimate.

Question 3

Which countries do you ship to?

Accepted Answer

We ship from India to 220+ countries and territories through our global carrier network, including DHL, FedEx, UPS, Aramex, and Maersk.

Question 4

How do I track my shipment?

Accepted Answer

Enter your AWB / tracking number on the Tracking page to see real-time status and location updates for your shipment.

Question 5

Do you handle customs clearance?

Accepted Answer

Yes. Our automated compliance engine and on-ground brokers handle documentation and clearance, with a 99.9% clearance rate.

Question 6

What items are prohibited or restricted?

Accepted Answer

Prohibited items include currency, precious metals, flammable goods, and contraband. Some items such as lithium batteries and liquids are restricted and require declarations. See our Services page for the full list.

Question 7

How fast is International Express delivery from India?

Accepted Answer

Most International Express shipments to the USA, UK, and Canada are delivered in 3–5 business days from pickup, using priority air capacity on premium carriers. Transit times to other destinations vary by lane — enter your origin and destination in the Check Rates tool for an accurate estimate.

Question 8

What documents do I need for an express shipment?

Accepted Answer

For most parcels you'll need a commercial or proforma invoice describing the contents and declared value, plus your KYC details for the shipper. Higher value or regulated goods may need additional certificates. Our team reviews paperwork before pickup and pre-clears customs so your shipment doesn't stall at the border.

Question 9

What are the weight and size limits for express parcels?

Accepted Answer

International Express covers documents and parcels from a few grams up to large commercial-weight shipments, with limits set by the destination country and carrier. Oversized or unusually heavy pieces may be routed via Commercial Cargo instead — get in touch and we'll recommend the best service for your shipment.

Question 10

What is the difference between FCL and LCL?

Accepted Answer

FCL (Full Container Load) means your cargo has an entire container to itself — ideal for larger volumes and better per-unit cost. LCL (Less than Container Load) means your goods share a container with other shippers' cargo, so you pay only for the space you use. We handle consolidation, documentation, and customs for both options.

Question 11

How do I get a quote for commercial cargo?

Accepted Answer

Commercial cargo rates depend on cargo weight and volume, origin and destination ports, and whether you need FCL or LCL. Share your shipment details on the Quote page or with our team and we'll come back with a detailed, no-obligation quote.

Question 12

Is my cargo insured during transit?

Accepted Answer

Basic carrier liability is included on every shipment, but it typically covers only a fraction of a shipment's value. For high-value or sensitive cargo we recommend optional all-risk cargo insurance, which we can arrange at the time of booking to cover loss or damage in transit.

Question 13

Do you support Amazon FBA prep?

Accepted Answer

Yes. We label, poly-bag, and carton your inventory to Amazon's exact FBA requirements, so shipments are accepted at the fulfilment centre without delays. We can also split shipments across multiple FBA warehouses as required by Amazon's inventory placement rules.

Question 14

Can you integrate with my Shopify or eBay store?

Accepted Answer

Yes. We connect directly with Amazon, eBay, and Shopify so new orders flow into our fulfilment system automatically — no manual uploads. Once connected, orders are picked, packed, and dispatched without you needing to touch each one individually.

Question 15

How does returns management work for online sellers?

Accepted Answer

We handle reverse logistics end-to-end — receiving returned items, inspecting condition, and restocking sellable inventory back into your pool automatically. You get visibility into every return through your dashboard, so restocking or refund decisions are never a guessing game.

Question 16

How quickly can you fulfil e-commerce orders?

Accepted Answer

Orders placed through connected marketplaces are typically picked, packed, and dispatched the same day from our fulfilment centres, ahead of most marketplace cut-off windows. You and your customers get tracking details automatically as soon as a parcel ships.

Question 17

What is a supply chain "control tower"?

Accepted Answer

It's a single, data-driven view of your sourcing, inventory, and distribution across every carrier and warehouse we manage for you. Instead of chasing updates across spreadsheets and emails, you get one dashboard showing where every shipment and stock unit stands.

Question 18

Can you manage demand forecasting and inventory planning?

Accepted Answer

Yes. Our specialists build forecast-driven stock positioning around your sales history and seasonality, so inventory is placed where and when it's needed — reducing stockouts without tying up capital in excess stock.

Question 19

Do you work with my existing suppliers?

Accepted Answer

Yes. We plug into your current supplier and vendor relationships and consolidate inbound logistics from them, rather than requiring you to switch sourcing partners. Where useful, we can also introduce you to vetted suppliers from our network.

Question 20

What analytics do I get with Supply Chain Management?

Accepted Answer

A live dashboard covering KPIs like on-time delivery, landed cost, and inventory turns, plus proactive alerts on exceptions such as delayed shipments or low stock. We use these insights to continuously tune routing and inventory placement for your business.

Question 21

Do you offer bonded warehousing?

Accepted Answer

Yes. Our bonded facilities let you store imported goods with duty payment deferred until they're released for sale or re-exported, which improves cash flow for import-heavy businesses. General (non-bonded) storage is also available where bonding isn't needed.

Question 22

Is there a minimum storage commitment for warehousing?

Accepted Answer

No long-term lock-in — we offer both short- and long-term storage that flexes with seasonal demand, so you can scale space up or down as your volumes change. Pricing depends on space, duration, and the value-added services you need; get in touch for a tailored quote.

Question 23

Can you handle pick, pack, and kitting?

Accepted Answer

Yes. On top of storage, our warehouse teams handle order assembly, kitting, labelling, and other value-added services on site, so finished orders ship straight from the warehouse without a separate handling step.

Question 24

How do I track inventory in your warehouse?

Accepted Answer

Your dashboard shows live stock counts by SKU and location, with low-stock alerts so you can reorder before you run out. Every inbound receipt, pick, and dispatch is logged in real time, so your numbers always match what's on the shelf.

Question 25

Do I need a customs broker for international shipments?

Accepted Answer

Most commercial shipments benefit from a licensed broker, since incorrect classification or missing paperwork is the most common cause of delays and penalties at the border. Our brokers handle classification, filing, and compliance so you don't have to navigate each destination's rules yourself.

Question 26

What is HS classification and why does it matter?

Accepted Answer

The Harmonized System (HS) code is the standardized number that tells customs authorities what your goods are, which determines the duty rate and any licensing requirements. Getting it wrong can mean overpaying duty, shipment holds, or penalties — our brokers classify goods accurately to avoid both.

Question 27

Can you help reduce duties and taxes?

Accepted Answer

Often, yes. We review your goods against applicable free-trade agreements, exemptions, and bonded storage options to legally minimise what you owe. Actual savings depend on the product, origin, and destination market, so we assess this case by case.

Question 28

What happens if my shipment is held at customs?

Accepted Answer

Our brokers are notified as soon as a hold is flagged and work directly with the customs authority to resolve it — usually a documentation clarification or duty query. We proactively file complete paperwork ahead of arrival specifically to keep holds like this rare.

Question 29

When should I choose Air Freight over Ocean Freight?

Accepted Answer

Choose Air Freight when speed matters more than cost per kilogram — for perishables, high-value goods, or urgent restocks that can't wait weeks for a sailing. For large, less time-sensitive volumes, Ocean Freight is usually more cost-effective. We can help you compare both for your specific cargo.

Question 30

Can you handle temperature-sensitive air cargo?

Accepted Answer

Yes. We coordinate cold-chain handling for perishables and pharmaceuticals, including temperature-controlled ground handling and priority routing to minimise time outside the required range.

Question 31

Do you offer charter or priority air freight?

Accepted Answer

Yes. Alongside standard air cargo space, we can arrange charter or priority capacity for time-critical or oversized shipments where scheduled services don't fit. Availability and cost depend on route and cargo type, so contact us to scope your requirement.

Question 32

Do you offer first- and last-mile delivery?

Accepted Answer

Yes. Ground Transportation covers doorstep pickup at origin and final delivery at destination, integrated with your air or ocean freight leg so the whole journey is coordinated as one shipment rather than separate handoffs.

Question 33

What's the difference between FTL and LTL?

Accepted Answer

FTL (Full Truckload) means your freight has an entire truck to itself, which suits larger loads and time-sensitive deliveries. LTL (Less than Truckload) means your freight shares truck space with other shipments, so you pay only for the space you use — a better fit for smaller loads.

Question 34

Which regions do your road and rail networks cover?

Accepted Answer

Our vetted carrier partners give us extensive road and rail coverage across India for first-mile pickup, plus destination-side ground networks in the countries our ocean and air freight partners serve. Tell us your origin and destination and we'll confirm coverage and transit options.

Question 35

How long does Ocean Freight take?

Accepted Answer

Ocean transit time depends on the trade lane and whether your cargo moves as FCL or LCL, typically ranging from a couple of weeks on shorter routes to over a month on longer ones, plus port handling and last-mile delivery. We'll give you a realistic estimate as part of your quote.

Question 36

Do you provide port-to-door delivery for Ocean Freight?

Accepted Answer

Yes. We coordinate drayage and final delivery from the arrival port to your door as one continuous service, alongside the documentation and customs clearance needed to release the cargo — so you're not left managing multiple vendors after the vessel docks.

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