Refund Policy

Refunds will be considered under the following circumstances:

Order Cancellation by ShipUniversal due to incomplete KYC/customer details.

Delays in delivery exceeding 96 hours from the scheduled delivery time, unless caused by factors beyond our control. Eg. Extreme Weather, Virus Outbreaks, Customs delays etc.

The area is not serviceable by any carrier available with ShipUniversal.

Customer wants to cancel the order for any other reason and informs ShipUniversal within 6 hours of placing the order.

Cancellation Policy

• Customers can request order cancellations by contacting our customer support team via email/phone before the scheduled pickup time. Cancellation requests made before 36 of the scheduled pickup time will incur no cancellation fee. However, cancellations made after this timeframe may be subject to a cancellation fee.

• We strive to deliver timely and efficient service. In the event that we need to cancel an order due to unforeseen circumstances such as extreme weather, road closures, or other operational issues, customers will be notified promptly, and any charges incurred will be fully refunded.

How we use your information

Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website
• Improve, personalize, and expand our website
• Understand and analyze how you use our website
• Develop new products, services, features, and functionality
• Find and prevent fraud

Like any other website, ShipUniversal uses ‘cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.